Shipping policy

At Whole Java Love, we are committed to delivering your coffee essentials, from mugs to apparel and brewing equipment, with care and efficiency. Below is our shipping policy to help you understand our process and expectations.

Domestic Shipping (Within United States)

  1. Processing Time:

    • Orders are typically processed within 1-3 business days.
    • Orders placed on weekends or holidays will begin processing on the next business day.

  2. Shipping Options & Delivery Times:

    • Standard Shipping: 3-7 business days.
    • Expedited Shipping: 1-3 business days.
    • Free shipping on orders over $25.

  3. Shipping Costs:

    • Calculated at checkout based on weight, size, and delivery location.

  4. Tracking Information:

    • Once your order ships, you’ll receive a confirmation email with tracking details.

International Shipping

  1. Processing Time:

    • International orders are processed within 3-5 business days.

  2. Shipping Options & Delivery Times:

    • Standard International Shipping: 7-21 business days.
    • Express International Shipping: 3-7 business days.

  3. Shipping Costs:

    • Calculated at checkout based on the destination country, weight, and size of the package.
    • Customs duties, taxes, and fees (if applicable) are the responsibility of the recipient and are not included in the shipping costs.

  4. Tracking Information:

    • Tracking details will be provided once the order ships. Note that tracking availability may vary by destination.

General Information

  1. Order Changes & Cancellations:

    • If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed, changes may not be possible.

  2. Damaged or Lost Shipments:

    • If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue.

  3. Undeliverable Packages:

    • If a package is returned to us due to an incorrect address or failure to pick up, additional shipping fees may apply to resend the package.

  4. Restricted Items:

    • Certain products may not be eligible for international shipping due to carrier or country-specific restrictions. These items will be clearly noted on the product page.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at wholejavalove@gmail.com or call us at (915) 247-6627. We’re here to help ensure your coffee experience is seamless and enjoyable.

Thank you for choosing Whole Java Love!